FAQ'S (MERCH)

How long will it take for my order to be shipped?

Orders will be shipped out within 5 business days of when payment is received. From there, the freight time varies depending on how far your shipping address is from LA (1-6 additional days for US orders, up to two weeks for Canada + Mexico).


why are all sales final?

Due to limited staff, I have an "all sales are final" policy in order to be fair to all customers. 

If you are ever unsure about what size to order, I can offer you a suggestion if you shoot me an e-mail (shop@sorahyang.com). I usually recommend ordering 1 size up to be safe.

One exception to the no-refund/exchange policy is if you receive the wrong item, or your item arrives damaged. If this happens, please notify me as soon as your item arrives and I will make sure you either receive what you paid for or a full refund.   


How do you recommend washing/
drying the clothes? 

For best results and to maintain the quality/fit of the shirt over time, machine wash INSIDE OUT and HANG DRY. 

If your shirt is a little too big and you want it to shrink, throwing it once in the dryer should do the trick!

 


Unfortunately I do not currently offer international shipping (except Canada + Mexico), but it is something I am working towards for the future! Aiming for Summer 2018. 

I live outside of the U.s., How can i buy your clothes?


My merchandise calendar doesn't run on a consistent schedule because of my traveling/dance work, so follow @shopsorah to receive up-to-date notifications on re-stocks and new item drops. 

When will certain items be re-stocked?


If anything is ever wrong with your order or you are otherwise disappointed, please do not hesitate to e-mail shop@sorahyang.com and i will address it as soon as i can! Delivering quality product in a professional and timely manner is extremely important to me. I appreciate you. :)